Technical Support Engineer

MA - Boston

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Date Posted:05/02/2013

Category: Desktop Support
Job Order Id: 2132
Location: MA - Boston
Job Type: Permanent



Job Title : Technical Support Engineer

Job Location: South Boston

Duration: Fulltime

Overview:

Our Client's upport supports global customers and partners, interfacing with them via phone, email, and web. Team members resolve customer technical issues through diligent research, reproduction, and troubleshooting utilizing system administration, networking, and storage skills. The ZES team works closely with our Engineering, Sales, and Product Management teams to ensure that Zerto is delivering overall superior service and support to our customers. Zerto Engineering Support team members are the best of the best supporting business-critical applications and services in a virtual BC/DR infrastructure.

Responsibilities

Respond to customer inquiries, primarily by telephone and e-mail, and support portals

Resolve customer technical issues through diligent research, reproduction, and troubleshooting demonstrating in depth knowledge and high technical skills

Work directly with other technical support staff, quality assurance, engineering, sales, marketing, product management, operations, and administration to resolve problems

Installing the product in customers environments, both on-site and remotely

Maintaining personal relationship with IT managers and other contact persons in key accounts

Participate in product release process to ensure the product quality and supportability.

Experience:

Experience with VMware products and the vSphere family

Excellent interpersonal skills

Excellent in spoken and written English

High level of Service awareness

Experience in providing Linux/UNIX and Windows technical support to customers

Strong Linux or UNIX administration skills & familiarity with the installation and configuration of Linux or UNIX operating systems & setup and operation of TCP/IP networking on Linux or UNIX systems

Good practical working ability with UNIX utilities, including editors and command shells

Experience in working with development organizations in a new product introductions role

Knowledge or familiarity of real-life IT environments

Experience in administration of SAN environments

Technical Certifications (VCP, MCSE, CCNA, etc.)

UNIX kernel diagnostics/debugging

Experience with operation and administration of Windows Server 2008 and/or Windows Server 2003 systems

Decent practical working with and administration of Microsoft SQL Server, MySQL, Oracle, or DB2 databases.

Qualifications:

Minimum of 2-3 years of experience supporting software and hardware

B.S. in Computer Science, Electrical Engineering, Math, or equivalent work experience

Working knowledge of Microsoft (Windows Server 2008, Windows Server 2003), plus x86 platforms, devices, and networking

May require work in shifts in the future

May require travel in and outside the USA.

To Apply contact Nitin @ nitin@xperttech.com or 781 995 2547

 
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